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Untitled Document
If you can receive
email but can not send email then you need to enable SMTP authentication in your
email program.
When you send email
using a SMTP server, your email client needs to log on, just as it does when
retrieving your incoming mail. Logging on is called authentication, and the
procedure will vary based on which email client you use.
How do I enable
SMTP authentication?, find your email program below and follow the instructions
exactly.
Outlook Express - PC
Versions 4.x and later
Select Tools on
the Outlook Express menu and open the Accounts item
Click the Mail tab to show all your email accounts
Highlight the email account, and click the Properties button to show the settings
Click the Servers tab, which shows you all the mail server settings
In the Outgoing Mail Server section, make sure the My server requires authentication
checkbox is checked.
Click the Settings... button next to it and be sure the "Use the same settings
as my incoming mail server" option is selected.
Outlook Express - Macintosh
Versions 5.0.3 and later
Select Tools on
the Outlook Express menu and open the Accounts item
Find the email account, Account Settings tab
Click on Click here for advanced sending options
Check the SMTP service requires authentication checkbox
Microsoft Outlook
Versions Outlook 98 and later
Select Services
on the Outlook Tools menu, which opens the email Services window (If your Tools
menu has Accounts instead of Services, use the Outlook Express instructions
above)
Highlight the Internet E-mail account, and click the Properties button to show
the settings
Click the Servers tab, which shows you all the mail server settings
In the Outgoing Mail Server section, make sure the My server requires authentication
checkbox is checked
Click the Settings... button next to it and be sure the Use the same settings
as my incoming mail server option is selected.
Netscape
Versions earlier than 6.0
We've got good
news and bad news. Earlier versions of Netscape don't support SMTP Authentication,
so the good news is that there are no configuration changes to make. However,
the bad news is that you must now ALWAYS check for new incoming mail before
sending outgoing mail. Your client only provides your username/password when
checking for incoming mail, and this must happen before you can send mail. If
you forget and only click to send mail, you may or may not get an error message,
but your email will not be sent (it will remain in the Outbox).
Repeat after me -- [cue hypnotic music] "I will always Get Mail first,
then send... I will always Get Mail first, then send..."
Versions 6.0
and later:
Open the Mail &
News window from the Netscape Tasks menu
From Mail & News Edit menu, select and open the Mail & Newsgroups Account
Settings item
Click the Outgoing Server (SMTP) item and verify the Use name and password checkbox
is checked.
Enter your username in the User Name: field.
Eudora
Versions earlier than 4.3
Use the SMTP after
POP method. Depending on your version, you may need to disable immediate sending
of email so that you can check for mail first, then send messages later.
Versions 4.3 and later
SMTP Authentication is already turned on by default, so you probably don't need
to make any changes. Hooray!
However, if you want to check to make sure it's on:
Select Tools on
the Eudora menu and open the Options item
Click the Getting Started icon and verify the Allow Authentication checkbox
is checked.
You can also set this for any other personalities you may use under Tools: Personalities
Forté Agent
Versions 1.8 and later:
Open the User and System Profile window from the Agent Options menu
Click the System tab and click the SMTP Authenticationbutton to open the settings
window
Make sure the Login with a username and password option is selected, and that
the Use POP username and password checkbox is checked.
Note for Free Agent 1.x users: Although Free Agent does have limited capability
to send email, it does not support SMTP authentication. Since it also does not
accept incoming email, it cannot do the alternate SMTP after Pop method of authentication
either. At this time, you will be unable to send email through SFF Net servers
using Free Agent.
Opera
Open the Edit active account window from the E-mail menu
Click the Outgoing tab, and in the Queueing section, select and verify the Send
queued e-mail after checking e-mail checkbox is checked.
The Bat!
Select Account from the Bat! menu and open Properties
Select Transport
In the Send Mail section, click the Authentication button.
Make sure the Perform SMTP Authentication (RFC 2554) checkbox is checked.
Pegasus
Version 3.12 (and others)
Select Tools, Internet
Options, Sending (SMTP)
Choose Authenticate by using my POP3 setting for username and password.
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